Monitoring
We can monitor your network and servers remotely and internally and spot potential problems before they become real problems. Also when real problems occur, we will be on top of the situation.
How it works
- Monitor. We will monitor all your critical IT infrastructure devices and servers
- Alert. When a device or server has a problem, technicians are alerted by SMS and email.
- Response. Technicians can acknowledge alerts, and create log entries while they are taking care of the problem.
- Reporting. We can create reports about outages, notifications, and availability reports.
Reasons to use it
- Spot problems before they occur
- Fast detection of infrastructure problems
- Share availability data with partners and owners
- Automaticly track all hardware and software on your network
- Accurate and uptodate information about your systems
- Indentify unapproved software packages
- Monitor the physical performance of servers
- Proactive notifications about issues
- Automaticaly discover all your network devices (even the ones you don't know about)
- Patch and software version control
- Low diskspace notifications
- Low toner and ink notifications
- Reduce downtime and business losses
Remotely
We can monitor your servers availability remotely. We have advanced backbone checks in place to ensure that your servers can be reached from all other the world, so we can identify connectivity issues before your phone starts ringing.
We have advanced uptime check, disk space checks, webserver checks, mail server checks, database server checks, VOIP server's checks, and many more too choose from. We can have notifications setup to send emails or text messages to cell phones during an 8x5 schedule, 10x6 or 24x7 with a variety of escalation options. With our advanced monitoring options we are able to give you detailed uptime reports for your servers.
We monitor your system, so you can be worry free, knowing that we are watching and in control.
Internally
Our internal monitoring system will scan your network a couple of times a day; it will detect all the devices on your network, identify them, and report them back to us.
With these reports we keep track of software installations, antivirus software, hardware issues, pending updates, system warranties, disk space, memory usage, ink and toner levels on your printers and many more things.
The crucial issue with many small businesses is trying to keep track of software installations and your anti-virus solutions. Because we monitor your systems, we can catch potential issues before they become real problems, a 15 minute upgrade of your antivirus software beats a 2 or 3 hour malware cleanup. And don't even mention the potential penalty from having to pay for illegal software installed on one of your computers.
Who else is using the same monitoring solutions?
It's a long list, but here are the most notable : AOL, Comcast, DHL, JPMorgan Chase, MCI, Philips, Shell, Sony, T Mobile, Texas Instruments, Toshiba, Yahoo.
Talk to us, and see what we can do for you.